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The Royal Bank of Scotland (RBS) Group Automates Configuration Management with Puppet


As part of a major digital transformation initiative, The Royal Bank of Scotland (RBS) Group needed to eliminate manual processes, speed up software delivery cycles for internal and customer-facing applications, eliminate inefficiency, and cut costs.


Implement infrastructure-as-code tooling to automate server provisioning tasks as part of a major shift toward automation. Puppet Enterprise automated configuration management for the majority of their servers.


  • £7M in savings due to automation
  • Internal SLAs for fit-for-production reduced from 2 weeks to 3 days
  • Jira tickets reduced from average of 201 issues arising from a new build to 4 production-impacting issues

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